We are asking that if you encounter a problem after patching, please run our file check utility and include the results in any emails or forum posts you make about your problem. If you continue to crash repeatedly when you try to play the game, try some of the general suggestions and or contact/visit Microsoft Games Support.
If you are installing the full version of the game make sure that you have uninstalled the demo first.
Download and install the latest patch from the game updates pages for Age of Empires IIIor The WarChiefs.When you install the game be sure to turn off any anti-virus software, and make sure the game is not blocked by any security software while you are playing online.Visit your manufacturer's website for more information. Make sure that your video card, sound card, and network card drivers, as well as router firmware are up to date.You can find these on the box or at the Age of Empires III requirements page. Make sure your system supports the minimum requirements.These steps should be taken before playing Age of Empires III to ensure that you are playing on a stable system. What are some common Troubleshooting tips?Ĭomputer games can function differently on different systems because of different software and hardware configurations.
It is our policy to not state dates, since too many things can affect the release of a patch. Each new patch will be released when it is done. As we finalize the contents of a new patch we will post them on the web site. Is there going to be another patch? When will it be released? If you don't find what you're looking for here we recommend that you visit the Microsoft Technical Support website. If you're experiencing an issue that's related to multiplayer, please see our multiplayer FAQ page. As a way to help everyone, here is a FAQ that should give you a place to start if you are having technical problems.